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5 YEAR VOLUNTARY MANUFACTURER'S WARRANTY
In addition to the statutory warranty, our bags and backpacks are covered by a 5 year voluntary manufacturer's warranty against defects in materials and workmanship.
The warranty covers all practical and functional aspects of our products, i.e. we guarantee that our products can be used without being limited in their function.
It does not cover, for example, normal wear and tear, cosmetic damage or defects caused by misuse, accidents or negligence. If, for example, our products are washed in the washing machine or modifications are made to the product, the guarantee does not apply as this is improper handling.
For detailed information on the scope of our 5-year guarantee, please refer to our TERMS AND CONDITIONS under item 9.
Should a defect occur within the warranty period, you can claim on your warranty, provided that a warranty case exists.
If a warranty case exists, we will remedy the relevant defect or replace the product with a defect-free product. It is up to us to decide how to remedy the defect. In this case, we will bear the costs associated with the direct rectification of the defect as well as the shipping costs.
To make a warranty claim, please submit an enquiry via firstname.lastname@example.org.
The request must contain the following: a description of the damage, two to three meaningful photos of the defect and proof of purchase.
We will check the damage and decide whether a warranty case exists. We will then contact you promptly by email to explain how to proceed.
If a warranty case exists, you will receive a return label from us for the free return of the product that is the subject of the complaint. Please ensure that the package is large enough so that no additional damage occurs during transport. We will examine the bag/backpack sent in and initiate a repair, if possible.
If we determine that the damage is irreparable, we will contact you again by email to discuss a possible replacement of the product.
If we determine that there is no warranty issue, we will return the bag/backpack to you.
You can do a number of things to make sure that your Crumpler bag looks the best it can. To begin with, here are a few things that won’t work. Never put a bag in the washing machine. Our bags are not meant to go through a spin cycle and should therefore also never be placed in a tumble dryer. The internal stitching and material can be affected by prolonged exposure to detergents and the heat of a tumble dryer will cause wet areas of the bag to wrinkle. Additionally, it is hard for the padding to dry inside the bag after it has been completely immersed in water for a long period. Foam is porous and can trap water deep inside itself when immersed and compressed. Think of it like a sponge, when you squeeze it under water it absorbs even more.
The biggest deteriorating factor to a Crumpler bag will be the gradual erosion of the water-resistant coating applied to the outside of the Chicken Tex Supreme™. This is unavoidable as prolonged rubbing on the surface will erode the coating. After a while you may notice that when rain falls on the bag, water beads no longer form and fall off. To fix this, first clean the bag with a damp sponge and a little regular shampoo. This will get rid of the grime and leave the fabric in the best condition. After cleaning, allow the bag to dry naturally. Then apply an off-the-shelf water repellent spray which is usually used for leather or outdoor jackets. Again allow your bag to fully dry before use and your coating will be as good as new. Plastic parts and plastic-coated textile materials can also be cleaned and cared for using commercially available products. Please read the directions for use carefully on the chosen cleaning liquid.
Orders placed before 12:00 (CET) will usually be dispatched on the same day. Delivery time is 2-4 working days from the time payment in full has been received.
Our service and distribution centre is closed on weekends, German public holidays and weekdays after 18:00 (CET)
We only deliver to mainland United Kingdom.
You can find an overview of the respective shipping charges and special delivery areas in our Shipping Info.
We accept payments by Visa / MasterCard, PayPal, Bank Transfer, Prepayment and iDeal.
You can return your order up to 14 days after receiving it. See our Return Page to learn more about our Return Policy.
Crumpler has decided to abandon all stationary premises in the context of the Corona pandemic. These are now closed since the beginning of March 2020 and will not be reopened. We are focusing on online retailing and have also withdrawn from other stationary retailers (e.g. Saturn).
If you have any other questions, please contact us under email@example.com