PLEASE REFER TO THIS COMPREHENSIVE HELP SECTION. WE THINK WE'VE COVERED IT ALL... BUT IF NOT, PLEASE FEEL FREE TO CONTACT US!
CRUMPLER WARRANTY- WE GIVE YOU 5 YEARS.
We don´t just say it. We mean it! Crumpler produces great things. Our products are not only extremely good looking but also have a top quality. And because we're so damn sure about it, we guarantee it.
All bags are handmade and are subject to rigorous tests throughout the whole production process. We love our bags! Would we name them otherwise? and we want you to feel that love too. Every day, for as long as possible but for at least 5 years. Guaranteed.
However, real life is tough... sometimes more and sometimes less. If you have a damaged Crumpler product that you have bought directly from our website or from our direct marketplaces and you wish to have it repaired, please send us an Email to firstname.lastname@example.org with a copy of the receipt and 1-2 pictures of the fault. We will then do our best to nurse your bag back to health.
Should your Crumpler have come to you from a different place, please contact our repair team at email@example.com and they will also do their best to restore it back to its old glory. Please also make sure to include your receipt and 1-2 pictures of the fault.
Delays due to Corona Virus
Dear customers, due to the current situation there may be slight delays in processing your complaint. We ask for your understanding.
Detailed information on what is included in the 5 year guarantee can be found in our Terms and Conditions.
You can do a number of things to make sure that your Crumpler bag looks the best it can. To begin with, here are a few things that won’t work. Never put a bag in the washing machine. Our bags are not meant to go through a spin cycle and should therefore also never be placed in a tumble dryer. The internal stitching and material can be affected by prolonged exposure to detergents and the heat of a tumble dryer will cause wet areas of the bag to wrinkle. Additionally, it is hard for the padding to dry inside the bag after it has been completely immersed in water for a long period. Foam is porous and can trap water deep inside itself when immersed and compressed. Think of it like a sponge, when you squeeze it under water it absorbs even more.
The biggest deteriorating factor to a Crumpler bag will be the gradual erosion of the water-resistant coating applied to the outside of the Chicken Tex Supreme™. This is unavoidable as prolonged rubbing on the surface will erode the coating. After a while you may notice that when rain falls on the bag, water beads no longer form and fall off. To fix this, first clean the bag with a damp sponge and a little regular shampoo. This will get rid of the grime and leave the fabric in the best condition. After cleaning, allow the bag to dry naturally. Then apply an off-the-shelf water repellent spray which is usually used for leather or outdoor jackets. Again allow your bag to fully dry before use and your coating will be as good as new. Plastic parts and plastic-coated textile materials can also be cleaned and cared for using commercially available products. Please read the directions for use carefully on the chosen cleaning liquid.
Orders placed before 12:00 (CET) will usually be dispatched on the same day. Delivery time is 2-4 working days from the time payment in full has been received.
Our service and distribution centre is closed on weekends, German public holidays and weekdays after 18:00 (CET)
We only deliver to mainland United Kingdom.
You can find an overview of the respective shipping charges and special delivery areas in our Shipping Info.
We accept payments by Visa / MasterCard, PayPal, Bank Transfer, Prepayment and iDeal.
You can return your order up to 14 days after receiving it. See our Return Page to learn more about our Return Policy.
Crumpler has decided to abandon all stationary premises in the context of the Corona pandemic. These are now closed since the beginning of March 2020 and will not be reopened. We are focusing on online retailing and have also withdrawn from other stationary retailers (e.g. Saturn).
If you have any other questions, please contact us under firstname.lastname@example.org