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We process you order exclusively in accordance with our T&Cs valid at the time of your order. The current version of our T&Cs is printed in the catalogues sent out by us as below and you can find it on our website under the tab 'Home/Terms & Conditions' as well as directly via the link at the bottom of each page. We also send you our T&Cs with the confirmation of order.

2.1 You are only able to place orders via our home page (online).

2.2 Our offers on our home page (online) are without engagement and non-binding. By ordering the desired goods you are making a binding offer to enter into a contract to purchase the product concerned. Immediately after receipt of an offer we will send you a confirmation of order regarding receipt of the offer that still does not represent acceptance. We are then entitled to accept your offer within 14 calendar days by sending a Delivery Notice (by post or email) to you. Your order is not regarded as accepted until we have accepted it by means of a Delivery Notice. Where your offer is not accepted by us within 14 calendar days, the offer is regarded as rejected. A contract for the sale of goods does not exist for products not listed in the conformation of order.

3.1 Crumpler exclusively uses DHL to deliver your orders. Orders placed before 12:00 (CET) will usually be dispatched on the same day. Delivery time is 3-5 working days from the time payment in full has been received.

3.2 Where by way of exception an item is unable to be delivered or will take longer, we will notify you of this before you complete your order. We will inform you as quickly as possible of the delivery deadline or, alternatively, that delivery is not possible. We reserve the right to undertake a part delivery where this appears to favour fast processing and is acceptable to you. In the event of a part delivery we will of course bear the additional shipping costs. No further costs to you will arise.

3.3 Meeting a delivery deadline for goods identified as 'immediately available' depends on the availability of supplies. Where the ability to deliver depends on delivery by an upstream supplier and this delivery fails for reasons beyond our control, we reserve the exclusive right to withdraw from the contract. You are not entitled to compensation in the event of withdrawal in such a way.

3.4 In the same way, you are not entitled to compensation either where, due to force majeure or any other event, delivery is hampered or prevented beyond CRUMPLER's control. In particular, such events include: Fire, flooding, industrial dispute, disruption to production, strike and official orders not attributable to CRUMPLER. In these cases you will be notified immediately about the inability to deliver and any payment already made will be refunded to you by CRUMPLER.

Consumers are entitled to the right to cancel. Detailed information about the right to cancel are provided in the Seller’s instruction on cancellation.

5.1 The respective list prices at the time of the order as displayed on our website apply.

5.2 All prices quoted on our website are in GBP UK and include the statutory VAT. Costs for packaging and shipping (shipping costs) are set out in accordance with the following table under section 6.

5.3 Where the delivery address is outside the EU, German VAT currently at 19% will not be calculated as part of the ordering process. Order prices quoted in this respect are therefore VAT exempt when ordered and delivered outside the EU and only shipping and packaging costs are added.

However, import taxes, customs duties and costs in the destination country may be charged for orders shipped outside of the EU. Import duties and taxes are charged to the recipient by the respective customs office and borne exclusively and directly by the recipient. These are in accordance with the import regulations of the recipient country. For more detailed information, contact your relevant customs office.

6.1 In addition to the prices quoted, CRUMPLER charges for delivery and, if applicable, shipping costs. The current shipping costs for the respective delivery area/country can be found in our shipping costs table. Shipping costs are also clearly pointed out to you on the product pages, in the shopping cart and on the order page.

Orders worth more than GBP 100.00 are free to the following countries: UK mainland

6.2 The specific amount of shipping costs due are displayed in step 3 of the order process. It is still possible to cancel the order at this moment.

6.3 With part shipments (e.g.: comprising 2 items of which only 1 is returned), CRUMPLER reserves the right to subsequently charge for transport costs provided the total order value caused by the return falls under the threshold for costs for delivery free of shipping (therefore under €50.00 within Germany). The same applies where the value of the product to be returned is under  GBP 40. You can find further information on our returns page.

We accept payment by: Visa Card, Mastercard, American Express, Discover, PayPal, Amazon Pay, Sofortüberweisung, Payment in advance and Invoice with Klarna.
With certain orders we reserve the right not to offer certain types of payment and to request other types of payment.

8.1 The warranty is governed by statutory provisions. With complaints we require proof of the date of purchase by means of the invoice and a picture of the item subject of the complaint showing the damage, sent to the following email address: You will then hear from us by email about the further course of action. If our examination based on the picture finds that the item subject of the complaint can be repaired, the item, together with a copy of the invoice, is to be sent to the following address: 

Bagmania GmbH
Hamburger Str. 9
41540 Dormagen
Phone: 0800 0488 101

There is no claim to warranty as a result of normal wear and tear or usage.

9.1 In addition to the statutory warranty we offer you a 5-year warranty on separately marked bags for possible defects in the material or workmanship in accordance with the following warranty provisions:
CRUMPLER's 5-year warranty for separately marked bags applies in principle to defects in materials or the workmanship (such as sliders or seams). 
Where the warranty applies, the bags are repaired by us. Where the damage and/or defect is unable to be repaired, we replace the article. Where we are unable to replace the item with the same model, we offer a similar product of identical value. A refund of the purchase price is excluded from the 5-year extended warranty. 
The following damage is not covered during the period of the 5-year warranty. 
a) Damage and/or defects arising from normal use (such as defective zips, damaged buckles, peeling finish and discolouration of the material).
b) Damage arising from misuse (such as tears, cuts and holes in the material or improper cleaning of the bag in the washing machine) as well as cosmetic damage (such as scratched or blemished material).
c) Incidental or consequential damage (such as damage or loss of the contents of the bag, loss of use, loss of time or similar costs).
d) Other damage caused by airlines or other damage in transit (such as damage, tears, cuts and holes in the material, damage to wheels, handles or other bag accessories). Claims for compensation during transit must be made to the transport company/airline.
e) Where the customer makes changes to the product or exchanges parts, the warranty is void with regard to defects arising or that have arisen from the breach of the above provision.

9.2 A claim under the warranty is only honoured on production of the till receipt and/or invoice.  This should be retained for the whole warranty period for this reason.

Visible external damage to the parcel from CRUMPLER shall be immediately certified in a suitable manner by those delivering the parcel. The transport companies are bound by this. Where non-visible external damage or defects become apparent or the contents are found to weigh less, then no further unpacking shall take place. The transport company shall be immediately requested to record the damage in writing. In all cases, goods and packaging shall be left in the condition they were in when the damage was discovered until the facts are recorded by the transport company's representative.

11.  Reservation of Proprietary Rights
If the Seller provides advance deliveries, he retains title of ownership to the delivered goods, until the purchase price owed has been paid in full.

12.1 In general CRUMPLER, for whatever legal reason, is only liable in accordance with the following provisions:

12.2 Unless otherwise provided for in section 12.3 hereafter, CRUMPLER's liability for compensation - regardless of the legal nature of the asserted claim and also after expiry of any deadline set - is excluded. In particular, subject to section 12.3 hereafter, CRUMPLER is not liable for information posted and available online at - either for accuracy, completeness or timeliness or legality of or being held harmless from third party rights - for damage to legal interests of the customer as well as loss of profits, lost savings, damage from third party claims or other direct damage and consequential damage. CRUMPLER also accepts no liability for the colour represented online matching the actual colour of the bag.

12.3 The limitations to liability in accordance with the above sections do not apply to harm to life and limb or personal or material damage in accordance with German product liability laws and for damage that CRUMPLER is responsible for intentionally or due to gross negligence. In addition they do not apply in the event of fraudulent concealment of a defect or assumption of a guarantee of quality (Art. 443 German Civil Code) and/or for damage arising from a slightly negligent breach of significant contractual obligations (material contractual obligations). In these cases the following applies: 
a) CRUMPLER is liable for injury to life and limb and/or personal and/or material damage in accordance with the German product liability laws and statutory provisions.
b) In addition, CRUMPLER is liable for its own wilful or grossly negligent behaviour and for the corresponding behaviour of its agents in accordance with statutory provisions.
c) In the event of fraudulent concealment of a defect or assumption of a guarantee of quality and/or for damage resulting from a slightly negligent breach of significant contractual obligations (material contractual obligations), CRUMPLER is liable in accordance with statutory provisions, however only for the amount of the damage that is typically to be expected.

German law to the exclusion of the UN Convention on Contracts for the International Sale of Goods applies to all disputes arising from or due to this agreement. With contracts with a purpose that is not able to be attributed to the professional or commercial activity of the beneficiary (contract with consumers) this governing law only applies in so far that the guaranteed protection of binding provisions of the state where the consumer usually resides is not removed.

These conditions apply to vouchers purchased online from the CRUMPLER online shop. 

• CRUMPLER online vouchers can be redeemed up until the end of the third year after purchase of the voucher ('expiry date').
• Remaining balances will be honoured up until the expiry date of your voucher, after this they will no longer be able to be used.
• Vouchers can only be redeemed for products on
• Vouchers can be redeemed using the normal order form.
• Where the value of the voucher is insufficient for your order, you may make up the difference using another method of payment accepted by Crumpler or by entering further gift vouchers on the same site.
• More than one gift voucher may be used for one order. Gift vouchers may not be combined with campaign vouchers.

• CRUMPLER's general terms and conditions of business and data protection provisions available on the website apply when redeeming gift vouchers and gift cards on
• When ordering a voucher, full payment details must be given in the order form. It is not possible to subsequently add to the details.
• A voucher order can only be cancelled if the voucher has still not been redeemed.<

• Vouchers may not be redeemed to purchase further vouchers.
• Vouchers may not be redeemed on other authorised websites.
• Vouchers may not be paid out in cash, topped up, carried forward for value, offset outstanding debts or transferred to another customer account. In the same way, gift vouchers and gift cards cannot be sold on.

Liability and risk of loss
• CRUMPLER accepts no liability for typing errors in the voucher recipient's email address. In the same way, CRUMPLER accepts no liability for loss, theft, misuse or delays in transmission (e.g. due to technical difficulties) of vouchers.

• In the event of fraud, attempted deception or suspicion of other illegal activity in connection with the purchase of a gift voucher or redemption of a voucher, CRUMPLER is entitled to close the corresponding customer account and/or demand an alternative method of payment. There is no entitlement to activation or payment of affected cards.

Bagmania GmbH
Hamburger Str. 9
41540 Dormagen
Tel.: 0800 0488 101
Fax: +49 (0) 2133 77884 99 

T&Cs version update: February 2014