PLEASE REFER TO THIS COMPREHENSIVE HELP SECTION. WE THINK WE'VE COVERED IT ALL... BUT IF NOT, PLEASE FEEL FREE TO CONTACT US!
A. RETURN POLICY AND RETURN COSTS
- You have the right to return your purchased items within thirty days without giving any reason. The cancellation period will expire after fourteen days from the day on which you received the items. Our detailed cancellation terms can be found here.
- You will bear the direct cost of returning the goods. You shall send back the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation to us. Please do not return the goods freight forward. There will be no return costs in case you received an incorrect, damaged or defective product.
- We kindly ask you to avoid damaging and dirtying the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
- If you like to use our return service, return costs are 7.50 GBP plus any incurred taxes, importation VAT or duties. Return costs will be deducted from the amount which we will credit for your purchased item. Please use our return portal below to create a return label. Return shipment will be provided by DHL only. We only accept returns from mainland United Kingdom.
B. RETURN PROCESS AND RETURN PORTAL
From which country would you like to send back?
Please write us an email to firstname.lastname@example.org in case you have problems filling out the form due to the Brexit.